FAQ

Signing Up

Just click here to get started!
Submit your ZIP Code below. If we don’t service your area yet, please provide your name and email to be placed on our waiting list. We will notify you when we begin servicing your area.

CHECK AVAILABILITY
Once you enter your ZIP Code, you’ll be able to select the plan that works best for you. Crave routine? Then sign up for the “Recurring” service, tell us when to come, and we’ll be there every week. Prefer a bit more flexibility? We also offer a “By Request” service so you can use us only when you need us.

You can choose your detergent, softener, dryer sheets, bleach, and color-safe bleach from our wide assortment of familiar brands. If you have any special instructions or requests, just let us know. The last step is entering your billing information, and you’re on your way to a laundry-free life.
The only things you need to do between now and Laundry Nirvana are:

  1. Ensure you have entered your cell phone number and email address in your account so you can receive reminders and alerts as per your preference.

  2. Leave your laundry out on the day of laundry pickup. For your first cleaning and laundry services, please use disposable or fabric bags marked with your name and “for the laundry centers.” Please do not use hampers or boxes of any sort. Recurring customers will receive our laundry center’s blue laundry bag, which holds 40-50 lbs of laundry for your future services!

  3. We will return your clothes within 24 hours. Please put them in your closet(s) and forget about having to do laundry ever again.
Your perfectly washed and folded clothes will be returned to you 24 hours after we pick them up.
Yes, we offer both wash and fold as well as dry-cleaning.

Billing

Pricing depends on your location. Enter your ZIP Code to find out how much The Laundry Centers costs in your neighborhood.

CHECK PRICING
We bill your credit or debit card directly. We will text you a detailed invoice each time your card is billed. You can also receive invoice totals by email, just reach out to us at (678) 705-8519 and select option 2 to make that request.
Your laundry will be weighed before we wash it. All bulk items that and charged separately are removed prior to weighing.
We accept MasterCard, Visa, Discover, and American Express cards.
Our minimum laundry pick-up and delivery starts at 25lbs.
To update your credit card, log into your account, under “Profile” information select “update credit card information,” enter new credit card information.
The invoice for your most recent laundry pickup and delivery will be updated one day after your pickup and the amount will be debited from your account within the next two days.

You will receive your invoice totals by Text.
When we pick up your items, we will weigh them and pre-authorize your card. If we do not receive acceptance of the charge, we reserve the right to postpone processing your laundry until you clear it. Based on your preferences, you will receive notifications regarding this.

If we launder your items, we reserve the right to hold them until you pay the invoice. Once you have paid, we will drop off your items when we are next in your area, within a maximum of 3 business days.
If you signed up for a pickup and need to cancel, please cancel before 4 am in your account the morning of your pickup to avoid any missed pickup fees.

To cancel on the same day, Click “My orders” and “View all” to select the order you want to cancel. Scroll down on your homepage and click “cancel.” Confirm the cancellation on the next screen. You incur a missed pickup fee if you cancel the pickup after 4 am on the same day.

Laundry Pickup/Delivery

If you arrange a regular Laundry Centers pickup, the system will automatically schedule your next pickup for the same day of the following week. If you need to modify your weekly schedule:

  1. Log in to your Laundry Centers account (via the mobile app or desktop)

  2. Click on the recurring order you wish to change, change the date and time

  3. Click update

  4. Confirm that your “Next Pickup” has been updated to the selected date.
Any changes or requests made after 4:00 am on the day of pickup are subject to the flexibility of the Laundry Centers driver’s route.
For your first pickup, any plastic or fabric bag will do! Please do not use hampers or boxes.

Recurring customers will receive a large blue Laundry Centers bag with your first drop-off to use moving forward! It holds around 40-50 pounds. If an additional laundry bag is needed, please add it to your online order’s note section. Remove: please call Laundry Centers Customer Service at (678) 705-8519 and press option 2
If you need extra blue laundry bags, please add your request to the note section of your online order to let us know how many you need.
No! You can send all your laundry in at one time. Please note dry clean orders require a 72 hour turnaround to process.
Please schedule your pickup by 12:00 AM Eastern Time on your pickup day. This allows enough time for Laundry Centers drivers to plan their routes for the day.
Sure. You can choose to receive reminders by email, text, or both the day before your pickup.
Just log into your account through the Laundry Centers website or app to find out when you can expect our driver to arrive if your clothes have been picked up or returned – and at what time – and even if they’re waiting to be washed, in the wash, or folded, packaged and ready to come home.
Our Drivers start their days as early as 7 am and continue through the evening. When we start our route, you will receive a notification with estimated arrival times according to your set notification preferences!
Laundry Centers has incorporated email and text reminder tools in its software to help you remember your laundry pickup day. However, if you forget to leave your laundry out, we will charge a missed pickup fee to cover the cost of a driver going to your home or business.

To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 4 am EST the day of your scheduled pickup. Any cancellations after 4 am ET are subject to Missed Pickup fees.
Absolutely. We can pick up and drop off laundry at any address in our service area. We will do our best to accommodate specific time frames but cannot make any guarantees. Please leave any relevant business information in your pickup/drop-off instructions in your account.
If possible, we recommend that your pickup/drop-off location be protected from the elements. Most customers have us leave their laundry on a front or back porch, in a garage, or with their building manager. Please include the location to pick up and drop off your laundry in your pickup/drop off instructions in your account.

We also keep an eye on the weather. We’ll contact you and make alternate plans if a hurricane or blizzard is coming.
If you’re going to be away, just log in to your account and edit the next pickup date to your vacation return. Please be sure to edit the date to resume your scheduled pickup service at least a day before you need us to arrive!
However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to do so for our drivers. We will keep you updated on any delivery changes via phone, email, or text.
If you have received items that are not yours, please email info@thelaundrycenters.com or call the Laundry Centers Customer Service team at (678) 705-8519 and press option 1. We thank you in advance!
Our Laundry Centers drivers work very hard to ensure your laundry is picked up and delivered safely and conveniently back to you. We’ve heard from many satisfied Laundry Centers customers that they appreciate the service and would like to tip the driver. If you’d like to leave them a tip feel free to do so. There is a section to select a tip amount in your account.

Laundry

Yes! You can select low, medium or high, permanent press or delicate when you set up your preferences. These can also be changed and updated anytime in your account.
Yes! You can select cold, warm or hot, permanent press or delicate when you set up your preferences. These can also be changed and updated anytime in your account.
Yes! When you set up your preferences you can add a note with special requests that you’d like the Laundry Centers consider. As a rule of thumb, we hang any dress shirts, silk dresses or items requested by hung. These can also be changed and updated anytime in your account.

Please note you can send back any wire hangers used previously for recycling.
  • Detergents: Tide, Gain, Arm & Hammer, All Free & Clear, Purex
  • Softeners: Downy, White Vinegar
  • Dryer Sheets: Bounce
  • Bleaches: Clorox, Oxi-Clean, Clorox II
We pay STRICT attention to notes and preferences and guarantee we will adhere to your wishes if known. If you are hyper allergic to scents from laundry products this MUST be noted in the body of your order. If you have questions regarding this please contact us prior to scheduling a pick-up.
As often as you like. Some of our customers tweak their profile prior to every laundry pickup because they have special instructions for us. Other customers set up their preferences when creating their accounts and then rarely change them. Please note any changes should be made 24hrs before your scheduled pickup.
We check your personal laundry profile for any changes each time we process your laundry. To add or make changes to your special instructions:

1. Log into your Laundry Centers account
2. Under “Home”, “View My Order”, “Edit Order” and you’ll see the space to include/edit your instructions

We do our best to accommodate every request. If there’s something special, we need to know just log into your account and update your laundry and folding instructions. Please be sure to update any instructions 24hrs before your scheduled pick up.
We suggest adding a hook to a wall or fence or adding an over-the-door hook to your front door to hang items. If no hook is available, we will use our best judgment to keep your clothing safe.
No. We wash and dry our customers’ laundry individually in separate machines!
The Laundry Centers has a 4.7 out of 5-star rating from thousands of customers like you. We actively strive to provide high-quality care and diligently maintain those standards. If we misplace or damage an article, please inform customer service within 24 hours of receiving the laundry.

Regrettably, we cannot assume responsibility for laundry lost or damaged by weather conditions once it has been delivered to your home.
The Laundry Centers reserve the right to refuse service for items soiled with bodily fluids, chemicals, or garbage. If we cannot launder the items, we will return them unwashed. If laundering is possible, a sanitation fee will apply to the laundry.
Yes, we do. Please put all stained clothing in the “Special Attention” bag and inform us by including a note in the bag or on your laundry profile, and we will make our best efforts to remove the stains. Although we generally succeed in removing stains, we cannot guarantee their complete removal. Pre-treating the stain before placing the garment in the bag will improve the chances of success.
Yes, any machine washable coats may be sent in with your regular laundry.
Any machine washable shoes may be sent in.
Yes, you may send all clothing that is machine washable.
Yes! We launder towels for both residential and commercial pickups.